Damaged, defective, misprinted or wrong item
Contact us within 30 days of delivery and we’ll send a free replacement or give you a refund. Please include:
- your order number;
- clear photos showing the problem, ideally with the item laid flat and the issue and label visible;
- for a wrong item, a photo of what you received.
You don’t need to send the item back unless we ask you to. Claims made more than 30 days after delivery can’t be processed.
Change of mind and sizing
Items are produced only after you order them, so we don’t accept returns or exchanges for a change of mind or a size you chose. Please check each product’s size guide before ordering.
Cancelling an order
You can cancel an order only before production begins. Contact us as soon as possible after ordering. Once an item is in production or a shipping label has been created, it can no longer be cancelled.
Lost parcels
See our Shipping policy: if tracking stalls for 2 weeks (US) or 3 weeks (international), we’ll arrange a replacement.
Refunds
Approved refunds go back to your original payment method. Depending on your bank, it can take 5–10 business days to appear.
How to get help
Use the support link in your order confirmation email, or email our contact page with your order number and photos. Your statutory consumer rights are not affected by this policy.
Last updated October 13, 2026.